QUESTION: Is this email marketing and follow up auto-responder service free, or do I pay for it?
ANSWER: Yes, it's free so that you can try it out. But remember it has a (limited number) of features. If you like our Email Marketing and Followup Autoresponder System you may upgrade at any time while trying it out and all features will be activated. One year subscription or by monthly subscription. It's your choice.

QUESTION: I am interested in sending to my ezine list. I saw that this is possible if I subscribe to your service, however I did not see additional information on this.

I just recently had a very bad experience with another auto-responder company. After I paid my $17.95, I uploaded all of my subscribers (2,097) and went to send out my first newsletter... I then received an error message telling me I also had to pay $29.95 extra or could not send to my list. These prices were recurring. Meaning I would have had to pay $47.90 per month when their sales page only stated $17.95! Needless to say, I terminated my account with them.

Would you please give me your complete requirements?
Are the subscription fees the only cost?
ANSWER: Yes, one price for a FULL year or you may want to choose the monthly subscription. No other charges! A PRICE INCREASE IS COMING SOON, BUT YOUR PRICE WILL REMAIN AS IS IF YOU JOIN NOW.

Are there any other costs involved?
ANSWER: NO...

Is there a limit to the number of subscribers I may have?
ANSWER: NO...

QUESTION: Hello CustomResponse.Com Support, I am having problems setting up my messages. The messages will not stay in the input box after I put them in. What is the problem?
ANSWER: After inputting your message(s) Click on the "Update Messages" button at the bottom of the page and they will stay in...

QUESTION: I have just started using your auto-responder (free) and have a question about subscriptions. If I subscribe to the full features version can I have as many auto-responders as I want for one price?
ANSWER: Yes! What you see is what you get. For one low price you can have as many autoresponders as you need for your business!

QUESTION: I'm confused, is that an unlimited number of messages on my autoresponder or unlimited number of separate auto-responders?
ANSWER: You may have as many auto-responders as you need, but please don't abuse the system. We reserve the right to take action if you use up too much of our bandwidth, etc. Each auto-responder will send a maximum of 52 messages (at this time).

QUESTION: I am all set up with my auto-responder but don't know how to use the thing in my ads. Do I just give them the followingup email address? Will it be a live link? Help. I am new at this.
ANSWER: Yes, to both questions. Your advertisement blah blah blah etc., etc. for more info visit http://mydomain or send email to mailto:whatever-username@customresponse.com

QUESTION: I would like to have one of your auto-responder systems on my computer. What do I have to do?
ANSWER: If you would like to test our system with the free version, please: sign-up here For the 'all features enabled' version you can subscribe here!

QUESTION: I have tested my autoresponder over the past week and some of the messages I receive are blank. Why is the autoresponder sending blanks?
ANSWER: Your messages must be uploaded in order, do not skip a message and go to the next one as the system will just send a blank message for the skipped one ( i.e. if you use 4 messages you must use the messages 1 through 4 and not message 1, 3, 5 and 8 ).

QUESTION: Can you use this service to send out email, as an alternative method of using a regular email service, provided the recipient permits you to send them mail?
ANSWER: Yes.

QUESTION: I currently have an autoresponder with xxxxxx.com but they don't allow you to import pre qualified leads. You can only do it manually which can be very time consuming. I would like to know, before paying money to get your auto-responder service...Does the list have to be in a special format?
ANSWER: The list of names and e-mail addresses must be comma delimited. ( Example:
Gray,Porcella,gray@mydomain.com
Dee,,dede@mydomain.com
,,yourname@mydomain.com
NO SPACES and one subscriber per line. )
HINT... click on the "?" next to menu options on your control panel for full instructions.

QUESTION: I just signed up yesterday for the free trial with www.customresponse.com and love the way it works, but today I can't seem to find the site ...your server is apparently down. Does this sort of thing typically happen without warning? I would like to know before I spend the money.
ANSWER: Don't you just hate those Internet Quirks!:( To answer your question:

Yes, it can go down without warning, just like any other site on the Internet, but not very often. Our web hosting service has about 99% up time which is very, very good.

QUESTION: I'm having trouble importing my lists. I am using the correct format: ( firstname,,emailaddress ) but they are not showing up on my list of subscribers? Do you know why?
ANSWER: You must make sure that you have at least 2 messages set-up in the auto-responder system before importing a list, or it will not import. This is an anti spam feature.

QUESTION: Can I send an email to the entire subscriber list at one time?
ANSWER: Yes, if you have the 'all features enabled' version of the CustomResponse  Autoresponder System via subscription.

QUESTION: How can I send three messages instantly?
ANSWER: This can not be done! Auto-responders can send only one message per day.

QUESTION: Most ezines limit ad size from 3-8 lines including web site address and/or email address. With your auto-responders, how can I key the address so I know which ezine it is coming from?
ANSWER: For Tracking Functions please do the following: Once you are logged in and at the "Client Menu", click on the "?" next to the "Configure Auto-responder" button. Study this page fully and you will be all set.

QUESTION: I just subscribed for the yearly service. Where do I go to add additional responders?
ANSWER: To set up more autoresponders you can return to:http://www.customresponse.com/signup-upgrade.html Use the same password and real email address as before but a different user name for the autoresponder. Please review our Terms of Service regularly.

QUESTION: I copied the code that was generated to create a form, but when the "subscribe" button is pressed nothing happens. It does not prompt the auto-responder to send out my messages. Why doesn't this feature work?
ANSWER: Let me ask you a question - Did you Configure your Autoresponder?
This is where you set up the redirect link for your sign up forms. Enter the full HTTP path to the page you want to send someone who just subscribed to your auto-responder by means of a form on your site.

You should create your forms only after configuring your autoresponder.

This is required or your subscribe form will not work!

From the "Client Menu" click on the "Configure Autoresponder" button and then click on "Set-up redirect link for sign up forms"

Hint - Click on the "?" next to the various menu buttons for full instructions.

QUESTION: I would like to be able to add something to the auto-responder email address that I set up so I know which ezine that particular person came from, i.e. myusername@customresponse.com?pbz (where the pbz is the key I would assign a particular ezine), is this possible?
ANSWER: Not at this time. To track your ads you can setup and use different addresses, such as:
username1@customresponse.com
username2@customresponse.com, etc., etc. Or, better yet, use the Tracking Function so that you can monitor all click throughs to your various web pages.

QUESTION: When people unsubscribe from my opt-in list (and I know we can see "how many" in the reports area), how can we determine WHO it is?
ANSWER: From the CLIENT MENU click on the BACKUP button and scroll to the bottom of the page, you will see all removes.

If you didn't find the answer to your question please send email to support@customresponse.com

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